Time is money – and this is especially true in business. Salon businesses are increasingly looking toward management software like Timely to keep everything organized and on track.
Digitalizing your salon can save you both time and money – no doubt about it. When I reached out for more recommendations and information, an Estetica fave – Michael Haase, sent me a rave review of the system he chose to adopt to keep his busy international schedule on track.
A rave review!
Michael, owner of PlatinumBlack Salon in Los Angeles, shared his experience with us. “When I launched my first salon one of the things that needed to stand out was quality. I had a large team of 17 and of course an even larger discriminating clientele. My front desk needed to be the heart of the business. So I purchased, subscribed, bargained and committed at an incredible expense and glam for booking and banking and everything hair,” remembers Michael.
“How things have changed!” he continued. “After Covid I downsized my business and my staff. Some was by choice, some not – but why still pay the exorbitant prices of software and hardware. The along came Timely. It was time for celebration. The ease of both was not only making sales, record keeping, booking and banking easier. It really streamlined my business without the lack of my expectation for professionalism and quality. I can inventory, retail, booking and more with this very convenient app. Timely is the brainchild of 3 entrepreneurs, Ryan Baker, Andrew Schofield and William Berger. They even created an in depth system for different size salons.”
He’s also pleased about customer service, saying “The coolest thing is that, when you call the company in New Zealand for help, this really nice lady answers the phone. And she’s really happy you called. It’s so refreshing to have quality and support be on the same 5-star level. So I am able to take my front desk with me around the world to teach and do what I love – Hair! I have to say thank you to the Timely gang for making my life easier. I make a very professional impression and can smile all the way to the bank.”
Following up!
How could I not follow up on such a great review from such a highly respected professional? So I contacted Timely and they responded to all my questions about how this app can revolutionize your salon business. Timely is indeed a global leader in booking and payment systems for hair and beauty professionals, and an EverCommerce (NASDAQ: EVCM) solution.
Exactly how can Timely simplify salon management?
Timely gives hair and beauty professionals the tools they need to work smarter and reduce administration. By simplifying day-to-day operations, they can focus on doing more of what they love.
Online bookings allow hair and beauty professionals to say goodbye to playing phone tag with clients and instead lets them book in 24/7. Our smart system means business owners still have complete control over their calendar, while saving on time and admin.
There are tons of clever ways to automate client communications through Timely. Digital consultation forms, loyalty programs, and customizable SMS and email appointment reminders are the perfect tools to simplify day-to-day operations and improve client loyalty.
Timely’s powerful reporting suite helps business owners track how their business is performing. Our future value report shows customers how much they’re expecting to earn in a certain period. With reports like these, they can make the right decisions, without having to crunch numbers in a spreadsheet.
Technology shouldn’t be a headache. That’s why we’ve made sure that Timely is super-easy to set up and use, with no hidden costs. Our software is features a simple and clean user interface.
Is it better for smaller or larger salons or everyone?
Timely works well for a range of business sizes, from independent solo operators who might be on-the-go or renting a chair, to well established multi-staff salons.
Exactly what services and appointments can be booked and monitored?
The beauty of Timely is that this is completely customizable for the business! We have a range of customers using our booking system to offer an extensive range of services and appointments. Beauty and hair salons, aesthetic clinics, spas, barbershops, tattoo studios and wellness businesses are all using Timely to offer everything under the sun －from waxing and laser to balayage and botox.
More specifically, hairdressers can customize their online bookings to their hearts desire, including settings for online booking policies, preference for staff selection, multi-service bookings. You can even change the color theme of the online booking process to match your brand and add custom text or instructions for each step of the booking process.
Can you monitor stock and place orders automatically?
Timely makes stock management simple. There is a built-in inventory management plus a Timely Stock app available on iOS. This dynamic duo helps hair and beauty professionals manage, track, order and sell stock without the headaches. The Timely Stock app lets business owners write-off professional stock as soon as it’s used and add fresh products in minutes. In this way, stock levels are always up to date.
Generate stock orders in Timely and send them directly to suppliers for both retail and professional stock. Plus, Timely’s stock reports can help business owners make better decisions about what they are stocking.
How difficult is it to learn to use optimally?
Timely is very easy to set up and learn how to use. Learning any new system can be a bit overwhelming, which is why we have a help center packed with step-by-step guides and video tutorials. If you get stuck, we have a friendly team on hand to help through our email based support system. If you’re a larger business or need extra help getting set up, we can also provide that through our customer success team. On the client-side, Timely is a beautiful, easy-to-use experience.
Does Timely work with my social media accounts?
It integrates with your website, Facebook and Instagram channels and lets clients book at the touch of a button. No extra effort required. Make the most out of your social media accounts and let your clients book directly from your profile with our ‘Book now’ button available for Instagram and Facebook.
Does Timely offer payments in the US?
We launched online payments in February 2025 with in-salon payments to follow. We have customers all over the US that love Timely and payments has been the hottest feature request from them, so we’re really pleased to have made this happen for them.
“Time management and financial security are some of the biggest challenges for our customers around the world. Being able to offer payments in the US means we can provide our customers with a seamless, professional and secure way to get paid. We’re excited to have launched online payments live in the US as of February 2025 with innovative ways to take in-person payments coming later this year. Payments just got a whole lot easier and more convenient for our American customers and their clients.” said CEO of EverWell, Stuart Mclean
Find out more about Timely here at gettimely.com!