16 June 2021

Monday Biz Tips! Learn the Four-Step Checkout

Customer service oriented companies such as Starbucks and Nordstrom have specific standards for customer handling. Successful salon companies can benefit from a similar approach.

Consider creating a standard checkout at your salon company by following these four steps:

1. Ask your salon guest how their experience was today.
2. Invite your salon guest to return – be specific with a date and time.
3. Ask your salon guest if he/she has any questions about the products recommended today.
4. Provide the monetary total.

A consistent checkout process will increase your salon company’s rebooks, retail sales and overall customer satisfaction.

For recommended scripts, click here for more information!

 

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