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Displaying items by tag: Clients

Client Banter: Tune into Non-Verbal Communication

Tuesday, 25 September 2018 10:38
Published in Education

In the client-hairdresser relationship, body language plays a fundamental role. Eye contact and respect for social distances are the first rules of non-verbal communication. We spoke about this with Roberto Acquaroli.

New Clients: The Do's and Don'ts

Friday, 03 August 2018 11:40
Published in Education

In the hair industry for almost 25 years, Lisa Whiteman reveals her top professional salon tips ton how to get it right first time when meeting new clients.

Beware of the overly “friendly” conversations. While some small talk is necessary for creating a bond with our guests, stylists caught in friend mode and spend way too much time socializing and too little time having conversations that relate to the services their guests are having done.

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